HELP CENTER
Answers, before you have to ask.
Applying for a loan
Comparison is instant — enter your loan requirement and profile, and you'll see every matched lender ranked by all-inclusive APR immediately, along with any lenders that didn't match and why.
No. Comparing offers on LoanConnectIndia uses the details you provide, not a bureau pull, so it never affects your CIBIL score.
Yes — a DSA/agent partner can source and submit your application on your behalf, but only you can acknowledge your own Key Fact Statement.
Key Fact Statement & cooling-off
A single-page summary of your loan's all-inclusive APR, every fee, the recovery mechanism, and grievance contacts — mandatory under RBI's Digital Lending Directions, 2025, before any loan is finalised.
After you acknowledge your KFS, you have a window (minimum one day, typically three) to exit the loan without penalty if you change your mind.
It's a hard compliance gate on the platform — approval and disbursal are technically blocked until the borrower has acknowledged their KFS, with no exceptions, including for AI-assisted workflows.
Repayment
Your dashboard's EMI Schedule page shows the full reducing-balance amortization — principal, interest and balance for every instalment.
You'll be contacted via SMS/WhatsApp/email/call per your lender's board-approved recovery policy, with field visits only between 08:00–19:00.
Data & privacy
Yes — data residency in India is enforced, and PII (like PAN) is encrypted at rest.
Yes, any time, from Privacy & Consent in your dashboard — for example, marketing messages or a credit-bureau pull for a specific purpose.
Grievance redressal
Our Grievance Redressal Officer, Priya Nair (grievance@loanconnectindia.in / 1800-123-4567). If unresolved in 30 days, escalate to the RBI Ombudsman via the Sachet portal.